BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20140515T120000Z
DTEND:20140515T160000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Zing Train: The Art of Giving Great Service | CRM-EETC
DESCRIPTION:Join the Flint & Genesee Chamber of Commerce as we share Zingerman's unique approach to business with Katie Frank and Elnian Gilbert!\n\nIn this 1/2 day seminar you will learn:\n\n	Zingerman's Approach to customer service and how it can be adapted to work in your organization\n	New tools and techniques to support in-house customer service improvement initiatives\n	How to document action steps to take upon returning to work\n	How to call upon a network of peers to help get past roadblocks\n\n \n\nFuture sessions:\n\n	June 18\, 2014: "Bottom Line Training" with Katie Frank and Elnian Gilbert\n	September 17\, 2014: "Leading with a Zing!" with Katie Frank and Ann Lofgren\n	October 15\, 2014: "Creating a Vision of Greatness" with Katie Frank and Ann Lofgren
X-ALT-DESC;FMTTYPE=text/html:<strong><img class="alignright" alt="Zing Train" src="http://www.zingtrain.com/sites/all/themes/zingtrain_drupal/images/template/logo.png" width="359" height="105" /></strong>\n\nJoin the Flint &amp\; Genesee Chamber of Commerce as we share Zingerman's unique approach to business with Katie Frank and Elnian Gilbert!\n\n<strong>In this 1/2 day seminar you will learn:</strong>\n<ul>\n	<li><i>Zingerman's Approach to customer service and how it can be adapted to work in your organization</i></li>\n	<li><em>New tools and techniques to support in-house customer service improvement initiatives</em></li>\n	<li><em>How to document action steps to take upon returning to work</em></li>\n	<li><em>How to call upon a network of peers to help get past roadblocks</em></li>\n</ul>\n&nbsp\;\n\nFuture sessions:\n<ul>\n	<li><a href="https://www.flintandgenesee.org/events/zing-train-bottom-line-training/"><strong>June 18\, 2014: "Bottom Line Training" with Katie Frank and Elnian Gilbert</strong></a></li>\n	<li><a href="https://www.flintandgenesee.org/events/zing-train-leading-with-a-zing/"><strong>September 17\, 2014: "Leading with a Zing!" with Katie Frank and Ann Lofgren</strong></a></li>\n	<li><a href="https://www.flintandgenesee.org/events/zing-train-creating-a-vision-of-greatness/"><strong>October 15\, 2014: "Creating a Vision of Greatness" with Katie Frank and Ann Lofgren</strong></a></li>\n</ul>
LOCATION:Genesys Conference and Banquet Center 805 Health Park Blvd Grand Blanc MI 48439
UID:e.2606.847
SEQUENCE:3
DTSTAMP:20260421T101721Z
URL:https://members.flintandgeneseechamber.org/events/details/zing-train-the-art-of-giving-great-service-crm-eetc-05-15-2014-847
END:VEVENT

END:VCALENDAR