Warehouse Customer Liaison
The Customer Liaison person is responsible for receiving, storing, and disbursing all pre-production material that supports tool tune-in/tryout stored at our customers facility in Grand Blanc. This includes but is not limited to receiving material, unpacking it for storage, maintaining an inventory, re-kitting material and disbursing shipments. The Customer Liaison person will work jointly with a General Motors Pre-Production Operation employee for direction on receiving and shipping material.
Responsibilities:
- Keeping accurate records of discussions or correspondence with customers.
- Performing detailed inventory functions and communicating findings to GM
- Communicating courteously with customers by telephone, email, letter and face to face.
- Investigating and solving customers’ problems, which may be complex or long-standing problems.
- Handling customer complaints or any major incidents.
- Perform special projects, duties and responsibilities assigned by supervisor.
- Must be able to meet company attendance and reliability standards.
- Perform all other related duties as assigned.
Qualifications & Skills:
- Forklift experience required (skills assessment will be conducted)
- Previous warehouse experience required; JIT (Just-In-Time) environment experience preferred
- Basic computer proficiency, including Microsoft Word, Outlook, and Excel
- Experience with warehouse management systems is a plus
- Strong understanding of workplace safety practices
- Excellent interpersonal and communication skills
- High attention to detail and accuracy
- Customer service-oriented mindset
- Self-motivated with strong initiative and the ability to work at a productive pace
Physical Requirements
- Ability to lift up to 30 lbs. and push/pull up to 70 lbs.
- Ability to bend, squat, reach above shoulders, and perform repetitive movements
- Ability to grasp, pull, and move materials safely
- Ability to stand for extended periods and walk frequently throughout the shift
