Zing Train: The Art of Giving Great Service | CRM-EETC

Description

Join the Flint & Genesee Chamber of Commerce as we share Zingerman's unique approach to business with Katie Frank and Elnian Gilbert! In this 1/2 day seminar you will learn:

• Zingerman's Approach to customer service and how it can be adapted to work in your organization
• New tools and techniques to support in-house customer service improvement initiatives
• How to document action steps to take upon returning to work
• How to call upon a network of peers to help get past roadblocks

• June 18, 2014: "Bottom Line Training" with Katie Frank and Elnian Gilbert
• September 17, 2014: "Leading with a Zing!" with Katie Frank and Ann Lofgren
• October 15, 2014: "Creating a Vision of Greatness" with Katie Frank and Ann Lofgren