On-Call Substitute Public Service Assistant
Reports to: Manager and Directors Team
FLSA Status: Non-Exempt/Non-Union
Salary: $15 per hour. No benefits
Summary: Under the general supervision of the Manager and Director teams, welcome and assist patrons and visitors in the use of the library by providing excellent customer service and connecting patrons with the appropriate resources to meet their education, information, and recreational needs. This position will require flexibility in scheduling and adaptability to fulfill the needs of the library during staff absences, and outreach and programming commitments.
Essential Duties and Responsibilities:
Minimum qualifications:
Working Conditions:
Essential Duties and Responsibilities:
- Work directly with patrons of all ages at public service desks that include circulation, information services, and digital.
- Assist patrons with circulation services such as issuing and renewing library cards, and checking in and checking out library materials.
- Assist patrons with various forms of technology.
- Assist patrons with accessing library resources including and not limited to public computers, room reservations, digital resources, and accessing online and physical materials.
- Takes initiative to consistently update skills to effectively assist patrons.
- Performs other related duties as assigned and requested.
Minimum qualifications:
- Possession of high school diploma or equivalent (for non-MLS/MLIS position).
- One year of customer service, library or equivalent experience.
- Demonstrated technology skills to effectively utilize and assist patrons with digital needs.
- Possess flexibility and adaptability with scheduling needs.
- Ability to demonstrate curiosity in learning all that the library has to offer.
- Ability to perform working with minimal supervision and comfort to exercise high quality judgement to determine work methods and results.
- Reliable transportation and attendance.
- Ability to successfully interact with people of different social, economic, language, and ethnic backgrounds.
- Ability to successfully work with external and internal customers in a kind, friendly, and cooperative manner.
- Ability to pass a background check after offer has been extended.
- Ability to speak language in addition to fluent English (Preferred).
Working Conditions:
- Generally, will work within a normal office environment, with minimal discomfort due to extreme temperatures, dust, and noise though there may be some outdoor work in temperate weather.
- Work hours may be varied, including evenings and weekend hours.
- Frequent sitting/standing in one position for extended periods of time.
- Walking to rove the library to assist patrons.
